whilst in charge of security on your premises. In the event that any adverse situation may arise, they are trained to deal effectively and efficiently with offenders and will remain in full control of the situation, in order to protect your property. Our trademark is exceptional customer care, and our immaculate dress code makes Guarding Professionals Officers stand out from the rest. We regularly exceed our customers' expectations, offering customer service that is truly second to none.
As part of our continued improvement programme, Guarding Professionals is continually reviewing its processes in order to meet, match and surpass customer expectations. We measure customer satisfaction through the administration of customer satisfaction questionnaire which will include any comments, our customers may have relating to how we may improve. Key Accounts managers also hold monthly meetings with clients enabling us to informally measure the level of satisfaction.
“...Our clients include building owners, hotels, offices, private developers, housing estates, neighbourhood and private residents. We are totally focused on delivering the highest standard of customer satisfaction with our customers security needs at the very core of our service offering. ...”Read More
Service Level Agreement
Guarding Professionals fulfils and fully complies with all aspects of its Service Level Agreement with its clients. Services are delivered on time, to budget and only security screened; qualified and appropriately attired officers are deployed on client’s site. All sites have Risk Assessment and Assignment instructions and these are communicated to the officers
At Guarding Professionals all our staff across every division undergoes an exceptional, rigorous and regular training programme. This ensures that all personnel are knowledgeable in the following areas: